ACCEPTANCE OF CONCESSIONAIRES SERVICE REQUESTS & COMPLAINTS

  • ABOUT THE SERVICE:
    • Receives all service requests /complaints at the JWD office, personal or thru phone from concessionaires, indicating the nature of complaints and service defects.

  • WHO MAY AVAIL THE SERVICE?
    • All concessionaires of Jaen Water District

  • WHAT ARE THE REQUIREMENTS?
    • Report of the Concessionaire

  • SCHEDULE OF AVAILABILITY OF THE SERVICE:
    • Monday to Friday.
    • 8:00 am – 5:00 pm
    • No noon break

  • SERVICES AVAILABLE:
    • Change lock wing
    • Temporary Disconnection
    • Leak Repair
    • Water Quality
    • Low /High Consumption
    • Broken /check meter
    • Change Name (Authorization to transfer /or any valid id of the owner)
    • Relocation of Service Line

  • Duration:
    • Within 24 hours depending on the nature of service and under normal circumstances

HOW TO AVAIL THE SERVICE

  • STEP 1

  • CLIENT :
    • Report /Inform and give details of service request /complaints

  • SERVICE PROVIDER:
    • Prepare service request /explain probable cause and solutions

  • DURATION:
    • 10 minutes

  • OFFICER IN CHARGE:
    • Customer Service Assistant

  • FEES & CHARGES:
    • Total Due Amount

  • FORM:
    • Service Request /Inspection Slip

  • END OF TRANSACTION

  • STEP 2

  • CLIENT :
    • Acceptance of work done & sign acknowledgement slip post comment if there is any

  • SERVICE PROVIDER:
    • Attend Service /Request /Complaint
    – Leak repair
    – Temporary disconnection
    – Water Quality
    – Low /High Consumption
    – Broken /Check meter
    – Change Lockwing

  • DURATION:
    • within 24 hours depending on the nature of service and under normal circumstances

  • FEES & CHARGES:
    • Total cost of materials used & service fee if applicable

  • FORM:
    • Acknowledgement Slip

  • END OF TRANSACTION