Feedback and Redress Mechanism

Please let us know how we have served you by doing any of the following:

• Write your comments/suggestions on “Post-Inspection” box of the Action Report which will be given to you after every maintenance work were done and checked by our field inspector/investigator.
• Accomplish our Feedback Form available in the office and put it in the suggestion box to be found at the waiting area of our office.
• Talk to our Officer of the Day
• Or write to GM Lamberto L. Roxas Jr. – General Manager

If you are not satisfied with our service, your written/verbal complaints shall be immediately be attended to by the Officer of the Day at the Public Assistance and Complaints Desk. You can also send feedback in case you are contented with the services we provide.

THANK YOU for helping us continuously improve our services.